All Coast Moving Group LLC

I signed a moving contract between Dallas, TX and Corpus Christi, TX with Ryan Rinker from Coastal Movers for $2,179.50 on 5/28/24. I gave a 944.00 deposit to Ryan for the move.

Ryan told me that they couldn’t travel 6 hours in 1 day due to the trucker’s regulations so it would cost for 2 days of travel each way and hotels for each way. First, truckers with a Class-C license allows for 60 hours in any consecutive period; which adds up to a very big lie. Second, I asked Ryan if Coastal Movers were going to move my stuff? He said yes, but on moving day CITA Van Lines show up and tried to rewrite the contract at 7,000.00. I was not able to reach Ryan or Coastal Movers from that point on. I still do not have our belongings plus I’m out almost 5,000.00 in cash. Contacted a lawyer and trying to sue for our belongings and money back is now costing even more money.

Move size: 1 Bedroom Home Service cost: $6750

We recently used All Coast Moving and could not recommend them more! The movers were very punctual, professional and efficient! They took the time to wrap every piece of furniture & secure everything . The estimated timing was on point. Everything arrived to our destination in perfect condition & in a timely manner. We highly recommend going with this company and team for your next move. Marc took the time and educated me on the whole process and helped alleviate all the stress that comes from preparing for a move.

Move size: 3 Bedroom Home Service cost: $6700

After more than a month my nightmare with All Coast Moving Group is (mostly) over.

Under no circumstances should you book with them. It would be faster and cheaper to burn your money and smash up your furniture by yourself.

ACMG is a Florida-based moving BROKER. Google "Florida Moving Scam" so that we're on the same page. I wish I had done this back in November, when I was in an insane rush to get my stuff delivered to Manhattan from San Francisco. One of their sales guys, Nick, promised me that they could have it delivered in 8 days. This sounded great! I happily gave them a $1000 deposit, to get my estimated 286 cubic feet of stuff to NYC for about $2500 total.

The first hint I had that something wasn't right was when the movers arrived, loaded up my stuff, and said that it was actually 786 cubic feet. My stuff was in a storage unit with specific dimensions, so I knew this couldn't be the case, but there was nothing that I could do about it. Also, the price per cubic foot had jumped up 10%. I had to pay half of the remaining, with the new estimate at $5500, but hey, at least I'd get my stuff soon, and I figured Nick sounded legit and he'd get this sorted.

This is when my hell started.

Danielle ignored my emails for weeks and blew me off whenever I got a hold of her on the phone. Her story changed about whether my stuff was en route, in California, or in Nevada. She told me to suck it up and that my stuff would arrive when it arrived. I spent hours on the phone in the ensuing weeks desperately trying to find out where my stuff was, whether I could get the price fixed, and the COI. Danielle constantly lied with a smile on her voice while she blew me off again and again.

MORE THAN SIX WEEKS after I had my stuff picked up I got a call from the truck driver, and an email from Danielle. The driver said that I would have to pay $700 extra for him to bring my stuff to Manhattan, plus a bunch of extra fees for everything you can think of, and the email from Danielle had an improperly filled in COI that wasn't even close to satisfying my building's requirements. A call with Danielle had her ensure she was "working on it", but by then I knew that she had no qualms about lying to your face.

I ended up booking a new mover, and paying them $800 just to get my stuff from Brooklyn to Manhattan. They met me at the truck and we all stared in awe at the utter lack of care with which he dumped another person's belongings onto the street and into the snow. I actually saw a box completely break apart and the driver kick the contents on to the sidewalk, while commenting about the supposed race of the person. ("This must be a 7-11 owner", while imitating an Indian accent).

I waited with dread for him to get to my stuff, and when it was time, I knew what was coming: My new couch was torn, my dresser was totaled, and basically everything else had the sort of damage that could only be caused by the blatant disregard of people who give absolutely zero shits about your property.

The moving company that they used for my move is some shitty company with a horrible rating. No one in their right might would book them, but ACMG would: They're cheap. They can quote low, skim some money off the top, and then forget about you. They made their money and they're happy to let you have to deal with the bottom barrel movers they use.

* Don't use ACMG

* Read reviews with a critical eye: 95% of the reviews for ACMG were fake 5 star reviews, which could easily be verified by googling parts of the reviews and noticing exact copies of the review for other companies. Luckily Google removed most of the fake ones, but I am sure they will be back.

* Don't use a broker, especially any from Florida or New Jersey

* Spring for better insurance

* Read everything you sign carefully. They are not above bait and switching you.

* Read the FMCSA's "Rights and Responsibilities Handbook". Every page.

* Don't make my mistake.

Move size: 1 Bedroom Home Service cost: $6000

There is over 1000 rounds of ammunition in the bottom of a wardrobe box with many heavy metal items on top with no packing. We have all sorts of broken items why do they put delicate items in the bottom of a box and the put heavy items on top? Two of the guys, Carlos and George were good. Then there was the 2 non-english speaking Russian guys that were terrible. The Russians just piled stuff unwrapped in boxes most of it damage or completely destroyed. For this disaster would you believe we were gouged to the tune of $30,120?

Move size: 4+ Bedroom Home Service cost: $30120

This company is absolutely terrible and the reviews are fake . I blame myself that I should have disregarded the 5 star review because it's all BULL****. They loaded my things on 12/27and I've been calling and calling to find out where my things were. First excuse was it's on its way in 3-5 days those days came and went then I contacted them again to be told that it was an issue with the truck and it's on its way in again another 3-5 days these 3-5 days have come and went still no furniture . I've been living in my house for almost 2 months now. This company is a sham and they should be ashamed of themselves. I feel like I was definitely taken advantage of and when I asked for a discount because of the delay he told me well we have 21-30 days to deliver. I would have deliverit myself if I knew I would be lied to every time I call. I'm reporting them to the better business bureau and [EDIT] this company. Don't EVEN THINK OF USINGTHEM !!! STAY CLEAR AWAY. I'LL LEAVE THIS REVIEW ON EVERY PLATFORM I CAN. AVOID ALL COAST MOVERS AT ALL COST. I was also charged a $175 fee on top of the original price starting that it was a distance fee from the storage unit to the truck but when I set everything up I told them that I had a storage unit.

Move size: 3 Bedroom Home Service cost: $19000

I've moved dozens of times over the years - always using the "big boys" of the industry with great success.... circumstances dictated I use "internet direction" on my last move from Indiana to Texas.

Enter All Coast with their quick response and easy quote.... Shane was confident, smooth, and articulate... quoted me $3000+/- over the phone..... and promised delivery within 7 days of pick up. Follow up phone call with an accurate inventory bumped it up to $3500+/-. No problem, right?

Truck arrived to pick up goods... Driver "adjusted" the price on the spot to $5000+/-. Take it or leave it...What you gonna do when you "have' to be in your destination to start work? I took it... left detailed instructions with the load crew.

Week later - no goods, no content.... Follow up call to All Coast customer service. "We're sorry - but if you read your contract, you will see we have up to 30 days to deliver... We will let you know".... Aaaarg....

A week later, I'm told to expect delivery within 5 days..... GREAT!!! Oops.s.. We have to schedule a different driver - and expect him within 7 days....

27 days later - driver calls.... I'm on my way. Have a money order ready or cash - we don't take credit cards.... Sunday at noon!!! Driver shows up - parks - and say's " no money order - no delivery..... I figured out a way to get a money order for the amount at the local Wal-Mart (I've never had to deal with money orders in the past)..

Delivered goods - gouged the apartment floor with furniture - did not deliver my new $1000 BBQ Grill - Broke my antique Hall stand - and said "file a claim".....

I'm standing in my new apartment - looking at boxes... and wondering... "what else is missing/broken/destroyed...

Lousiest service I've ever encountered in any industry over the past 50 years. Bait and switch - Got to have cash because they know credit card charges can be contested.....

Ended up costing me twice what a reputable moving company would have cost me.....

Z

Move size: 2 Bedroom Home Service cost: $5100

This company is a joke. I called today to find out what time they would be here to move my things and they said the driver cancelled and wants to push my moving date out a week and a half. Very unprofessional on the phone. I’m suppose to receive a refund but they said it would take a week to receive it but then they wanted their money up front when I booked this 2 weeks ago. Do not use this company. They are not reliable at all. You will be left hanging. Now I have to rent a uhaul and move it across country myself. I called a different moving company to see if I could get a quote from them. I told them who I had a reservation with and they said they overbook and underpay their drivers and that’s why they cancelled. This guy said he used to work for them but after he found out how they done business he left the company. DO NOT USE ALL COAST MOVING TO MOVE

YOUR THINGS BECAUSE THEY WILL CANCEL!!!

Move size: 3 Bedroom Home Service cost: $100

First of all, I had to enter a star rating or I wouldn't have given them any. We just moved my nephew to Kentucky for a job and scheduled for his things to be there on his apartment move in date. That was 2 weeks ago. Haven't heard a thing from them! All we know is his stuff is in Dallas. That took about an hour because they couldn't even find our information. They kept saying I think you have the wrong company. Once it's been brokered out... They are out! Still no date as to when his things will arrive. When questioned, they said we should of read the fine print! We don't guarantee deliveries, we just ask the date needed for fun! I would suggest NEVER EVER EVER USING THIS COMPANY. SCAM SCAM SCAM! THE ONLY THING THEY ARE GOOD AT IS LYING, DECEIVING AND TAKING THAT DOWN PAYMENT!

Move size: Partial Move Service cost: $100

Had a move set up from the Philadelphia area to Houston. Sent pictures of the furniture and boxes to be moved, and they quoted me $2,783 on THEIR form which called it a binding estimate. After moving the pick up date and me only finding out after I called them 2 days before, they show up just before 10P.M. and inform us the company underestimated the cubic feet. They wanted to increase the cubic feet allowance approx 80%, and asked for an additional $1,500 approx. Keep in mind, this was now at past 10 P.M. After much frustration, we turned them away as it felt like a bait and switch. They then refused to return our deposit of $995. If I could give them less than 1 star , I would. I believe this sort of scam is the very reason consumer protection agencies were formed. I've notified the licensing agencies in Pennsylvania, Texas, and their home base of Florida.

Move size: Partial Move Service cost: $2783

I recently contracted with All Coast Moving (allcoastmovinggroup.com/), out of FL, for the transportation of goods from Oregon to Minnesota. All Coast subcontracted the move to Neville and Son Trucking, without my consent, and now I have no way of reaching anybody at that organization to find out where the goods may be today. This whole sequence has been a series of fraudulent business tactics including price gouging and extortion. If I do reach somebody the answer is 'call when we're in the office'.

To date I have paid the booking fee and half of transportation. The cost estimate TRIPLED from the original quote, and an additional $4,000 have been tacked on to the final tally with no accounting. To date I have paid +$8,000, and am on the hook for another $4,600 to receive my goods.

All coast says the goods are still pending load to delivery, however they are now stating that in order for me to schedule a delivery date I must pay the remaining balance before they schedule delivery; this is in direct conflict with the contract. As this has been a series of escalating costs and delays, I asked how much more do I have to pay and her response was basically “you must pay all that the delivery company charges in order to schedule delivery of your goods”.

Transportation regulation violations include, but not limited to:

Exceeding legal time limits for delivery, now in excess of 30 calendar days.

Charging by cargo volume instead of cargo weight

Charging more than 110% of original quote

Demanding cash upon loading and delivery

Online research shows this is a pattern of behavior for Neville and Son Trucking, and even more concerning is the reputation of the drivers they hire; several have been identified for having narcotics on the truck. People have lost their household goods for months with no recourse.

I am a disabled veteran, and my entire life and company is on that truck, personal AND professional.

I, and every other individual that contracts with All Coast or Neville and Sons, are being held hostage by two companies who have established a practice of 'punting' the customers back and forth with unclear answers and continuous demands for more money.

Customer Complaints for Neville and Son

https://www.bbb.org/us/fl/winter-garden/profile/moving-companies/neville-and-son-trucking-llc-0733-90579300/complaints

Customer Complaints for All Coast moving

https://www.bbb.org/us/fl/boca-raton/profile/moving-brokers/all-coast-moving-group-llc-0633-90591783

What is key here is this organization contracting with a company, one with the reputation of Neville and Son Trucking, without giving the individual making the move the opportunity to verify the organization actually handling the goods.

https://www.bbb.org/us/fl/winter-garden/profile/moving-companies/neville-and-son-trucking-llc-0733-90579300

Without the ability to comment on who actually hauls the goods, additional risk is placed on the individual moving, and one for which All Coast has yet to respond in an effective manner.

I do not dispute your response; I do question the actions of contracting companies with absolutely terrible track records and placing that risk on the consumer without their consent.

What's interesting to note about the increase is that the cargo doubled, the cost tripled with no explanation regardingdetailof charges, including the "other binding estimate fee". Requests to you, as well as Neville and Son, have yielded no results.

Move size: 3 Bedroom Home Service cost: $12500

From: Cyndi Mitchell

Date: September 9, 2021 at 8:18:34 AM MST

To: vfitzgerald@consumeraffairs.com

Subject: All Coast Moving. HELP!!

Good Morning, Can you please call me at (704) 402-2928. My name is Cyndi Mitchell, I used All Coast Moving, which I got off your site. You sent me a email, a month or so ago, asking about our move. WELL, (they) All Coast Moving had Luxury Van Lines pick up our stuff on May 10th and we paid them storage fees for June, July and August. Our house is still being built, so we requested our stuff to be delivered closer. Quality Trusted Movers Delivered late afternoon about 5:30. They hired 2 guys off Craig List to help, since the driver came by himself. 1) I have missing items 2) I have DESTROYED FURNITURE 3) Mice in the Moving Blankets. 4)Damaged Golf Cart ( which was BRAND NEW) 5) Had to have a Tow Truck come, with a Flat Bed, to get off Golf Cart— from the BOX TRUCK

I hired All Coast Moving, Because of their rating on your WEB SITE. I did not know that Luxury Van Lines was picking up our Furniture in North Carolina, they took all my stuff to New Jersey. Then they had Quality Trusted Movers Deliver to AZ— to us…………… HELP!!! Cyndi Mitchell 1 704 402-2928 CyndiMitchell8767@gmail.com

Sent from my iPhone. *****So there are 3 Companies involved— all took money from me. All Coast Moving $1,477, Luxury Van Lines $2,483.84 plus Storage Fees for JUNE, JULY and AUGUST. Quality Trusted Movers $2483.84*****

Move size: 3 Bedroom Home Service cost: $644544

This is the worst company ever. They stole 2,000 from us. We had to be out of our house by June 30th which they knew 2 months in advance. The day before the move no one called as they said they would. When we finally got a hold of them due to logistics they could not move us for 3 more days. They suggested we put our 3 bedroom house into the garage even though the new owners were moving in. We can not get any sort of refund and I just hope no one else uses this very unreliable company. Do not trust what they say

Move size: 3 Bedroom Home Service cost: $2100

This firm presented themselves as a legitimate mover, but in reality are a "coordinator" that uses the most deceptive sales practices to sell you a contract and take 1/3 as a deposit. Then they hire a random local firm that renegs on the contract and tries to get outrageous amounts out of you. My contract of 5500 was on the moving day thrown out and the guy demanded almost 11000 for the move. Stay away from this firm, you will loose your money and possibly your shipment. Once they have your deposit they are incredibly unresponsive rude and vague. Do NOT HIRE THEM,

Move size: 2 Bedroom Home Service cost: $5500

This was truly a nightmare. We were vastly under estimated in the sq footage and therefore given a quote of $3600. They called the day before the scheduled pickup and I was told they had to cancel due to "driver issues". I expressed my sincere disappointment and asked for a full refund. The customer service person said "ok, I sent it to the accounting dept. and will be issued". It never was. 4 days later I was contacted to reschedule the pickup and I explained, "I was under the impression from my ask for a refund that our business is done". They said no refund was ever requested and now unable to give it to me. I set a new pick up date and did not hear from them for 3 weeks. I called every 5 days and they just said "call back another day". A pickup date was finally confirmed and they showed up 3 days early while I was still out of town so my neighbor had to let them in and they told me that my new estimate was $5700. Since I wasn't there in person I couldn't over look the load up of my things. They kept my things for almost a month before they finally delivered it. When they did they also tried to give me other people's stuff, broken and torn apart my boxes, broken furniture, and were MISSING KEY ART PIECES and handmade shelves. They claimed because they weren't "specified on the paperwork that they technically don't exist." This company is anyone's moving nightmare. DO NOT USE THIS COMPANY!!!!

Move size: 2 Bedroom Home Service cost: $5700

They knew I needed to have my stuff at my new house by the Dec 11. It was scheduled for the 10 and they called to confirm the 10th and I switched my flight to the 9th so I would be there at the time they arrive since they couldn’t guarantee a time. Movers come and said they can’t promise it will be there friday! They underestimated the love also! All promises and all lies!! Never again! Do not trust this company! My house closes and they expect me to be at my new house with my 7 and 18 year old with nothing? The moving company they hired can’t even promise it will get there before Christmas! When I call all coast they denied everything and even tried to say the movers scheduled and not them.

Move size: 2 Bedroom Home Service cost: $5000

We are currently negotiating the delivery of our belongings being held hostage by All Coast and their subcontractors because we refuse to pay the continuously rising fees they’re charging us. They grossly underestimated the cubic footage and will not accept responsibility and offer compensation.

We have received very little courtesy from customer service. No longer is the customer always right.

Our move across the country continues to be a nightmare.

I would not recommend ALL COAST to my worst enemy.

Move size: 3 Bedroom Home Service cost: $24000

I do not post anything negative like EVER but I’m posting this in hopes of saving someone else!

Absolutely do not use All Coast Moving. Today has been nothing but a nightmare, they bait and switch. They charged us nearly $2K for a deposit, but when the movers got here they claim that’s only a “booking fee” and of course no one is available to answer the phone for any of their contacts. The “new price” we get upon arrival is 3 times the amount.

God is good and karma will get them but absolutely do not use this company. Please save yourself some money and a major headache. Let your friends and family who may be moving know not to use this company.

Move size: 3 Bedroom Home Service cost: $8000

TLDR; Racist and Unprofessional driver jacked price after racist rant. Company didn’t do anything.

All Coast Moving company is a SCAM. I had such a terrible experience with them that I decided to file a consumer complaint. That’s when I came across a video from US Department of Travel - https://www.fmcsa.dot.gov/protect-your-move/red-flags. Well, I had all the red flags mentioned in this video from the day I hired this company, I just didn’t recognize those.

I had the same issue, like many others, that’s the mover was a very unprofessional company which referred to All Coast Moving company as “broker” and refused to honor the estimates. We had actually moved multiple times in last couple of years so we knew how much stuff we have and initial estimates from All Coast Moving seemed to be in the same ballpark of 600cuft.

But day of the move was when our nightmare began. The driver who came to pickup or stuff came in an unmarked truck, but I didn’t realize that as a red flag. He was the most unprofessional person I have ever met. He seemed to have outdated documents and in general was very unprepared. He quoted a charge which was different than our estimates but when I called him out on that he went on a racist and sexist rant. Saying things like he doesn’t prefer to work with Indian people and telling my husband that his wife (I) needs to be humble. He joked at my expense and belittled me during entire move. He had initially mentioned that he thinks our stuff would be 20-25cuft above our estimates but after his ‘little’ rant he ended up quoting our stuff to be 50% more than estimates at 890cuft (~$1600 more). When we complained to All Coast Moving about this behavior and the estimates hike the agent Dani was sympathetic and said they will investigate.

When I followed up with the manager, he took 30seconds to get their finance department to ‘review’ my complaint and decided that there is nothing wrong with drivers behavior or estimates. The logic from the manager Ryan is Gold. He said that since I don’t have any proof of drivers racist and extremely sexist rant it is just “he said she said” so they cannot do anything about it. I guess I should have asked the driver to repeat his hate speech on camera for me to gather proof. Secondly, according to Ryan when the person belittled us and loaded ALL our belongings in his truck before quoting an unusually high estimate, we should have stood up to him and refused to sign the papers. This is the classic case of keeping things as hostage. Lastly, according to him we mentioned 1 King size bed in the inventory but the pickup team dissembled the bed in 7 pieces so we should have mentioned 7 King size beds because the number of pieces in inventory and final count didn’t match which is mostly due to things getting dissembled. After this explanation they decided not to pick anymore of my calls.

Funny thing is when we got our delivery we measured the space in the delivery truck where our stuff was stored and the total space, even with generous measurements from the driver, was not more than 685cuft. (We know our stuff was not more than 600-625cuft based on past moves, they won’t use each inch of space in delivery truck). The driver delivering the stuff was also surprised but said that he cannot change anything as pickup driver is responsible for price quote. After that I tried calling the customer service again but they seemed to be filtering my calls. (My 1 star is only for the delivery crew which was good and delivered on time)

With this detailed review I only want to tell All Coast Moving that it is not acceptable to have Unprofessional people in staff who are racist and sexist and make decisions driven by hate for people. In my 14 years of stay in US I had never faced such blatant hate and racist behavior. He not only looked down upon me for being Indian and being a woman but also charged us for it just because he could. All Coast Moving company even after knowing about his behavior and knowing that he jacked up the quote due to his hatred did nothing but support him.

Move size: 3 Bedroom Home Service cost: $4324

Est move i sent pics,$3100,after 2 months call from all coast ,revised 5200. they hired a mover who hired a mover.$7600

with no time to cancel. Ihave moved 13x 5 across USA,the worst company . They also broke my table and after 3 months of callinf 1x per week,Master movers sent me $40.00

for a $650.00 dining room table.Largest down payment i ever made and now i know why.

Ithink they should be investigated by Consumer Afairs and the BBB it is a SCAM

Lots of LUCK to anyone that uses them

Move size: 2 Bedroom Home Service cost: $7674

This is the worst company I have ever had to deal with. Nick was a really nice guy making all kinds of promises that no one ever intended to honor.The guys were supposed to be here between 1-4 they showed up at 8 with no lights in the truck. The first thing they said was that they were gonna have to charge me more money for going upstairs and boxing my TVs nobody ever told me about any of this stuff that’s nor here or there I called the company and they said that they would have the manager on duty call me it never happened. I told them just to utilize my space that I paid for and so the guy decided that he would do it they started loading my things into the truck they put in my mattress box spring five large boxes one of my TVs and a couple small boxes and then he said no I can’t do this this is not going to work I am going to get question when they do inventory I called the office again and then again they told me that they were going to have the manager of the day called me no one called me so I just looked at him and then he told the other guy stop what you’re doing and bring everything back in the house which the guy did and when he was coming up the steps he tripped I stopped him from falling and he dropped one of my boxes then when he was bringing the TV in he dropped the corner of the box all of a sudden it’s very heavy the next day I called to speak to Nick who is unavailable and I spoke to a supervisor unfortunately I can’t remember her name but she wasn’t very nice at all proceeded to argue with me and then told me I’m not gonna argue with you and I said I’m not arguing with you I want my money back I want my deposit back and she said that’s too bad you’re not getting it back read your contract and I said I read my contract and in my contract it states if I refuse services that you have the right to keep my deposit however it was your guys who refuse services so they were in breach of contract and I said I would like to speak to Nick please and she said you’re not speaking to anybody I am the supervisor this is the end of the line you’re not getting your money back and that’s the end of it and she hung up but right before she hung up I said I hope to God that this is being recorded

Move size: 2 Bedroom Home Service cost: $2824