All Coast Moving Group LLC

I signed a moving contract between Dallas, TX and Corpus Christi, TX with Ryan Rinker from Coastal Movers for $2,179.50 on 5/28/24. I gave a 944.00 deposit to Ryan for the move.

Ryan told me that they couldn’t travel 6 hours in 1 day due to the trucker’s regulations so it would cost for 2 days of travel each way and hotels for each way. First, truckers with a Class-C license allows for 60 hours in any consecutive period; which adds up to a very big lie. Second, I asked Ryan if Coastal Movers were going to move my stuff? He said yes, but on moving day CITA Van Lines show up and tried to rewrite the contract at 7,000.00. I was not able to reach Ryan or Coastal Movers from that point on. I still do not have our belongings plus I’m out almost 5,000.00 in cash. Contacted a lawyer and trying to sue for our belongings and money back is now costing even more money.

Move size: 1 Bedroom Home Service cost: $6750

We recently used All Coast Moving and could not recommend them more! The movers were very punctual, professional and efficient! They took the time to wrap every piece of furniture & secure everything . The estimated timing was on point. Everything arrived to our destination in perfect condition & in a timely manner. We highly recommend going with this company and team for your next move. Marc took the time and educated me on the whole process and helped alleviate all the stress that comes from preparing for a move.

Move size: 3 Bedroom Home Service cost: $6700

After more than a month my nightmare with All Coast Moving Group is (mostly) over.

Under no circumstances should you book with them. It would be faster and cheaper to burn your money and smash up your furniture by yourself.

ACMG is a Florida-based moving BROKER. Google "Florida Moving Scam" so that we're on the same page. I wish I had done this back in November, when I was in an insane rush to get my stuff delivered to Manhattan from San Francisco. One of their sales guys, Nick, promised me that they could have it delivered in 8 days. This sounded great! I happily gave them a $1000 deposit, to get my estimated 286 cubic feet of stuff to NYC for about $2500 total.

The first hint I had that something wasn't right was when the movers arrived, loaded up my stuff, and said that it was actually 786 cubic feet. My stuff was in a storage unit with specific dimensions, so I knew this couldn't be the case, but there was nothing that I could do about it. Also, the price per cubic foot had jumped up 10%. I had to pay half of the remaining, with the new estimate at $5500, but hey, at least I'd get my stuff soon, and I figured Nick sounded legit and he'd get this sorted.

This is when my hell started.

Danielle ignored my emails for weeks and blew me off whenever I got a hold of her on the phone. Her story changed about whether my stuff was en route, in California, or in Nevada. She told me to suck it up and that my stuff would arrive when it arrived. I spent hours on the phone in the ensuing weeks desperately trying to find out where my stuff was, whether I could get the price fixed, and the COI. Danielle constantly lied with a smile on her voice while she blew me off again and again.

MORE THAN SIX WEEKS after I had my stuff picked up I got a call from the truck driver, and an email from Danielle. The driver said that I would have to pay $700 extra for him to bring my stuff to Manhattan, plus a bunch of extra fees for everything you can think of, and the email from Danielle had an improperly filled in COI that wasn't even close to satisfying my building's requirements. A call with Danielle had her ensure she was "working on it", but by then I knew that she had no qualms about lying to your face.

I ended up booking a new mover, and paying them $800 just to get my stuff from Brooklyn to Manhattan. They met me at the truck and we all stared in awe at the utter lack of care with which he dumped another person's belongings onto the street and into the snow. I actually saw a box completely break apart and the driver kick the contents on to the sidewalk, while commenting about the supposed race of the person. ("This must be a 7-11 owner", while imitating an Indian accent).

I waited with dread for him to get to my stuff, and when it was time, I knew what was coming: My new couch was torn, my dresser was totaled, and basically everything else had the sort of damage that could only be caused by the blatant disregard of people who give absolutely zero shits about your property.

The moving company that they used for my move is some shitty company with a horrible rating. No one in their right might would book them, but ACMG would: They're cheap. They can quote low, skim some money off the top, and then forget about you. They made their money and they're happy to let you have to deal with the bottom barrel movers they use.

* Don't use ACMG

* Read reviews with a critical eye: 95% of the reviews for ACMG were fake 5 star reviews, which could easily be verified by googling parts of the reviews and noticing exact copies of the review for other companies. Luckily Google removed most of the fake ones, but I am sure they will be back.

* Don't use a broker, especially any from Florida or New Jersey

* Spring for better insurance

* Read everything you sign carefully. They are not above bait and switching you.

* Read the FMCSA's "Rights and Responsibilities Handbook". Every page.

* Don't make my mistake.

Move size: 1 Bedroom Home Service cost: $6000

There is over 1000 rounds of ammunition in the bottom of a wardrobe box with many heavy metal items on top with no packing. We have all sorts of broken items why do they put delicate items in the bottom of a box and the put heavy items on top? Two of the guys, Carlos and George were good. Then there was the 2 non-english speaking Russian guys that were terrible. The Russians just piled stuff unwrapped in boxes most of it damage or completely destroyed. For this disaster would you believe we were gouged to the tune of $30,120?

Move size: 4+ Bedroom Home Service cost: $30120

I've moved dozens of times over the years - always using the "big boys" of the industry with great success.... circumstances dictated I use "internet direction" on my last move from Indiana to Texas.

Enter All Coast with their quick response and easy quote.... Shane was confident, smooth, and articulate... quoted me $3000+/- over the phone..... and promised delivery within 7 days of pick up. Follow up phone call with an accurate inventory bumped it up to $3500+/-. No problem, right?

Truck arrived to pick up goods... Driver "adjusted" the price on the spot to $5000+/-. Take it or leave it...What you gonna do when you "have' to be in your destination to start work? I took it... left detailed instructions with the load crew.

Week later - no goods, no content.... Follow up call to All Coast customer service. "We're sorry - but if you read your contract, you will see we have up to 30 days to deliver... We will let you know".... Aaaarg....

A week later, I'm told to expect delivery within 5 days..... GREAT!!! Oops.s.. We have to schedule a different driver - and expect him within 7 days....

27 days later - driver calls.... I'm on my way. Have a money order ready or cash - we don't take credit cards.... Sunday at noon!!! Driver shows up - parks - and say's " no money order - no delivery..... I figured out a way to get a money order for the amount at the local Wal-Mart (I've never had to deal with money orders in the past)..

Delivered goods - gouged the apartment floor with furniture - did not deliver my new $1000 BBQ Grill - Broke my antique Hall stand - and said "file a claim".....

I'm standing in my new apartment - looking at boxes... and wondering... "what else is missing/broken/destroyed...

Lousiest service I've ever encountered in any industry over the past 50 years. Bait and switch - Got to have cash because they know credit card charges can be contested.....

Ended up costing me twice what a reputable moving company would have cost me.....

Z

Move size: 2 Bedroom Home Service cost: $5100

Had a move set up from the Philadelphia area to Houston. Sent pictures of the furniture and boxes to be moved, and they quoted me $2,783 on THEIR form which called it a binding estimate. After moving the pick up date and me only finding out after I called them 2 days before, they show up just before 10P.M. and inform us the company underestimated the cubic feet. They wanted to increase the cubic feet allowance approx 80%, and asked for an additional $1,500 approx. Keep in mind, this was now at past 10 P.M. After much frustration, we turned them away as it felt like a bait and switch. They then refused to return our deposit of $995. If I could give them less than 1 star , I would. I believe this sort of scam is the very reason consumer protection agencies were formed. I've notified the licensing agencies in Pennsylvania, Texas, and their home base of Florida.

Move size: Partial Move Service cost: $2783

From: Cyndi Mitchell

Date: September 9, 2021 at 8:18:34 AM MST

To: vfitzgerald@consumeraffairs.com

Subject: All Coast Moving. HELP!!

Good Morning, Can you please call me at (704) 402-2928. My name is Cyndi Mitchell, I used All Coast Moving, which I got off your site. You sent me a email, a month or so ago, asking about our move. WELL, (they) All Coast Moving had Luxury Van Lines pick up our stuff on May 10th and we paid them storage fees for June, July and August. Our house is still being built, so we requested our stuff to be delivered closer. Quality Trusted Movers Delivered late afternoon about 5:30. They hired 2 guys off Craig List to help, since the driver came by himself. 1) I have missing items 2) I have DESTROYED FURNITURE 3) Mice in the Moving Blankets. 4)Damaged Golf Cart ( which was BRAND NEW) 5) Had to have a Tow Truck come, with a Flat Bed, to get off Golf Cart— from the BOX TRUCK

I hired All Coast Moving, Because of their rating on your WEB SITE. I did not know that Luxury Van Lines was picking up our Furniture in North Carolina, they took all my stuff to New Jersey. Then they had Quality Trusted Movers Deliver to AZ— to us…………… HELP!!! Cyndi Mitchell 1 704 402-2928 CyndiMitchell8767@gmail.com

Sent from my iPhone. *****So there are 3 Companies involved— all took money from me. All Coast Moving $1,477, Luxury Van Lines $2,483.84 plus Storage Fees for JUNE, JULY and AUGUST. Quality Trusted Movers $2483.84*****

Move size: 3 Bedroom Home Service cost: $644544

This is the worst company ever. They stole 2,000 from us. We had to be out of our house by June 30th which they knew 2 months in advance. The day before the move no one called as they said they would. When we finally got a hold of them due to logistics they could not move us for 3 more days. They suggested we put our 3 bedroom house into the garage even though the new owners were moving in. We can not get any sort of refund and I just hope no one else uses this very unreliable company. Do not trust what they say

Move size: 3 Bedroom Home Service cost: $2100

This was truly a nightmare. We were vastly under estimated in the sq footage and therefore given a quote of $3600. They called the day before the scheduled pickup and I was told they had to cancel due to "driver issues". I expressed my sincere disappointment and asked for a full refund. The customer service person said "ok, I sent it to the accounting dept. and will be issued". It never was. 4 days later I was contacted to reschedule the pickup and I explained, "I was under the impression from my ask for a refund that our business is done". They said no refund was ever requested and now unable to give it to me. I set a new pick up date and did not hear from them for 3 weeks. I called every 5 days and they just said "call back another day". A pickup date was finally confirmed and they showed up 3 days early while I was still out of town so my neighbor had to let them in and they told me that my new estimate was $5700. Since I wasn't there in person I couldn't over look the load up of my things. They kept my things for almost a month before they finally delivered it. When they did they also tried to give me other people's stuff, broken and torn apart my boxes, broken furniture, and were MISSING KEY ART PIECES and handmade shelves. They claimed because they weren't "specified on the paperwork that they technically don't exist." This company is anyone's moving nightmare. DO NOT USE THIS COMPANY!!!!

Move size: 2 Bedroom Home Service cost: $5700

This firm presented themselves as a legitimate mover, but in reality are a "coordinator" that uses the most deceptive sales practices to sell you a contract and take 1/3 as a deposit. Then they hire a random local firm that renegs on the contract and tries to get outrageous amounts out of you. My contract of 5500 was on the moving day thrown out and the guy demanded almost 11000 for the move. Stay away from this firm, you will loose your money and possibly your shipment. Once they have your deposit they are incredibly unresponsive rude and vague. Do NOT HIRE THEM,

Move size: 2 Bedroom Home Service cost: $5500